Privacy Policy

Dwell Luxury Rentals LLC (“Company,” “we,” “us,” or “our”) operates the website located at dwelluxuryrentals.com (the “Site”) and provides short-term vacation rental and property management services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, submit an inquiry, or otherwise interact with us.

By using the Site or submitting information to us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly, such as when you submit a contact or inquiry form, request information about a property, or communicate with us by phone, email, or text message:

• Full name
• Email addres
• Phone number
• Property address or area of interest (where applicable)
• Any other information you choose to include in a message to us

Information collected automatically, when you visit the Site:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website
• Cookie and similar tracking data (see Section 5)

Information related to bookings. Reservations for our properties are processed through a third-party booking platform. Any payment information you provide during booking is collected and processed directly by that third-party provider in accordance with its own privacy policy; we do not directly store full payment card information.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and requests for information
• Communicate with you about your stay, including confirmations, check-in instructions, and guest support (see Section 3 below regarding text messaging)
• Operate, maintain, and improve the Site
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with applicable law and respond to lawful requests from public authorities
• Fulfill any other purpose for which you provide the information, with your consent

3. Text Messaging

If you provide your mobile phone number through a form on the Site and opt in to receive text messages, Dwell Luxury Rentals LLC may send you text messages related to your reservation, including booking confirmations, check-in instructions, and guest support. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to unsubscribe from text messages, or reply HELP for assistance.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

Providing your mobile number and opting in to text messages is entirely voluntary and is never a condition of booking a reservation or using our Services.

4. Cookies and Similar Technologies

The Site may use cookies and similar tracking technologies to operate and improve the Site, understand how visitors use the Site, and support analytics and advertising. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site. Where third-party advertising cookies are used, you may opt out through resources such as https://optout.aboutads.info/.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf, such as booking platform providers, payment processors, communications platforms (including SMS providers), and website hosting providers, solely to help us operate the Services
• Legal and safety purposes, where disclosure is required to comply with applicable law, respond to a valid legal request, or protect the rights, property, or safety of the Company, our guests, or others
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections

As stated in Section 3, SMS opt-in data and consent are never shared or sold for marketing or promotional purposes.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

• Request confirmation of whether we process your personal information, and access to that information
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Withdraw consent previously provided, including consent to receive text messages, at any time

To exercise any of these rights, please contact us using the information in Section 11. We will respond to verified requests within the time period required by applicable law.

8. Children’s Privacy

The Site and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take reasonable steps to delete it.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links and Services

The Site may contain links to third-party websites or services, including our booking platform. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies directly.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us at:

Dwell Luxury Rentals LLC.
200 S Leroux St
Flagstaff, AZ 86001
kyle@dwelluxuryrentals.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will post the updated Privacy Policy on this page with a revised effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.